Privacy policy
PRIVACY POLICY
Last updated: 11 May 2026
1. INTRODUCTION
At Spectra Supply, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Spectra Supply collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact us, subscribe to communication, or interact with our store.
This policy is intended to align with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African privacy and consumer protection laws.
2. BUSINESS INFORMATION
Trading name: Spectra Supply
Registered company: Spectra Supply (Pty) Ltd
Website: www.spectrasupply.co.za
Email: bianca@spectrasupply.co.za
Business location: Roodepoort, Gauteng, South Africa
For privacy-related requests, please contact us at: bianca@spectrasupply.co.za
3. INFORMATION WE COLLECT
When you use our website, place an order, contact us, or register on our store, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Communication history with us
- Information submitted through contact forms, WhatsApp, email, or social media messages
- Marketing preferences, where applicable
- Website usage data, cookies, device information, browser information, and IP address
Payment information is processed securely through our payment providers. Spectra Supply does not store full card details.
4. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- To process and fulfil your orders
- To arrange delivery and courier services
- To send order confirmations, payment updates, shipping updates, and customer service communication
- To respond to customer enquiries, returns, exchanges, cancellations, and complaints
- To manage pre-sale, made-to-order, and backorder communication
- To process refunds, exchanges, or store credit where applicable
- To improve our products, website, customer experience, and store functionality
- To prevent fraud, abuse, unauthorised transactions, or misuse of our website
- To comply with tax, accounting, legal, and regulatory obligations
- To send marketing communication where you have consented or where permitted by law
- To send abandoned cart reminders or product updates, where applicable and permitted
5. MARKETING COMMUNICATION
If you subscribe to our mailing list, opt in to marketing, or provide consent to receive promotional communication, we may send you product updates, pre-sale announcements, special offers, launch news, or other Spectra Supply marketing communication.
You may opt out of marketing communication at any time by using the unsubscribe link where available or by contacting us at bianca@spectrasupply.co.za.
We will not sell your personal information to third parties for marketing purposes.
6. SHARING OF INFORMATION
We do not sell, trade, or rent your personal information.
We may share personal information only where necessary with trusted third parties who help us operate our store and fulfil your order, including:
- Shopify and website service providers
- Payment processors
- Courier and delivery companies
- Email, SMS, or WhatsApp communication service providers
- Accounting, tax, legal, or compliance service providers
- Fraud prevention, analytics, or website performance tools
- Suppliers or fulfilment partners where required to process or fulfil an order
These parties may only process your information for the purpose of providing services to Spectra Supply or fulfilling your order, unless otherwise required by law.
7. INTERNATIONAL PROCESSING
Some of our service providers, platforms, suppliers, or technology systems may be located outside South Africa.
Where personal information is processed outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place and that your personal information is handled securely and lawfully.
8. COOKIES AND WEBSITE TRACKING
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, support checkout functionality, analyse website traffic, and improve our store.
Cookies are small files stored on your device that help the website function properly and help us understand how visitors use our store.
You may disable cookies in your browser settings. However, disabling cookies may affect certain website features, including cart and checkout functionality.
9. DATA SECURITY
We take reasonable technical and organisational precautions to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
All transactions are processed through secure payment and checkout systems. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
If we become aware of a security breach involving your personal information, we will take reasonable steps to investigate, contain the breach, and notify affected parties and/or the relevant regulator where required by law.
10. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, legal, tax, accounting, warranty, fraud prevention, and compliance requirements.
Where personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it.
11. YOUR RIGHTS
In accordance with POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate, outdated, or incomplete information
- Request deletion or destruction of personal information where legally permitted
- Object to the processing of your personal information in certain circumstances
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint with the Information Regulator of South Africa
To exercise your rights, please contact us at bianca@spectrasupply.co.za.
12. CHILDREN’S PERSONAL INFORMATION
Our website and products are not intended for purchase by children without the involvement of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites, platforms, payment providers, or social media pages.
Spectra Supply is not responsible for the privacy practices, content, or security of third-party websites. Customers are encouraged to review the privacy policies of those third parties.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will take effect from the date of posting, unless otherwise stated.
15. CONTACT US
For privacy-related queries, requests, or complaints, please contact:
Spectra Supply
Email: bianca@spectrasupply.co.za
Website: www.spectrasupply.co.za
Business location: Roodepoort, Gauteng, South Africa